January 24, 2005

For those geeks among us

Okie dokie --- here is the deal. I cannot access hotmail or gmail via the web. All I ever get are 404 pages. I have effectively set it up so I can check the hotmail account(s) in outlook express. I attempted to set gmail up to check through outlook express as well, but it continually was asking me if my name and password were correct and never, ever connected. Moona, seeking to assist, installed the gmail autochecker, which does check for new email from time to time, but always returns with "cannot log into mailbox - unknown trust provider." This is not a new situation with my DSL connection, as the hotmail problem was occurring when I was still using the cable connection prior to the office move. After I got my gmail account, I discovered the same problem existed. At that time, I just waited until I got home to check it. As I discussed on my site today, however, I am unable to check anything via dialup without tying up my business line.

I thought it might be a firewall problem, and disengaged firewall protection. I was still unable to successfully connect with gmail.

Anyone have any other thoughts? It sure would be nice to be able to connect with gmail via the web.

Posted by Tiger at January 24, 2005 06:23 PM


Can you access hotmail and gmail OK through their regular website logins?

Knowing that will help narrow down where to start looking for the problem.


Posted by Light & Dark at January 24, 2005 08:42 PM


Here's the other info to check in your account setup in Gmail. (It's quite different than a regular account, so make sure all these settings have been made.)

Go to Outlook Express's account setup and highlight your Gmail account (probably 'pop.gmail.com') under 'Account,'

Click 'Properties.'

Click the 'Advanced' tab.

Check the box next to 'This server requires a secure connection (SSL)' under 'Outgoing Mail (SMTP).'

Enter '465' in the 'Outgoing mail (SMTP):' field.

Check the box next to 'This server requires a secure connection (SSL)' under 'Incoming mail (POP3).' The port will change to 995.

*The order of 'Outgoing' and 'Incoming' mail server fields varies by version. Make sure you enter the correct information in each field.

Click the 'Servers' tab, and check the box next to 'My server requires authentication.'

Click 'OK.'

The other thing you need to be sure of is that you clicked 'Save Changes" after you initially told Gmail to enable POP access.


Posted by Light & Dark at January 24, 2005 09:31 PM


I cannot access either hotmail or gmail through their regular sites.

I went through the procedure to set up the gmail POP account in outlook express, checked such settings after having problems, all were set correctly. Despite such, I kept being asked to give my user date or confirming such over and over without ever successfully downloading anything from email.

Posted by Tiger at January 25, 2005 08:54 PM


Can you access other locations that require secure log-ons? Like bank sites, other webmail providers, that sort of thing via DSL connection?

Also, I'm curious about why the dial-up can get in, but not the DSL. Do you access the web through a router connected to your DSL modem?


Posted by Light & Dark at January 26, 2005 03:26 AM

Since these are web based - and you can access the web in other ways - then the problem wouldn't be from the firewall (all those messages go through the same port - port 80). Disabling the firewall is the very last resort you should ever take - it's almost never the culprit!

On other message forums I read we have run across the problem of user login and things like that with some Antivirus software installations. Do you have AV software running in the background? If so - turn it off (usually right clicking the icon in the tray and telling it to stop - whereupon you will receive scary messages about death and destruction for daring to try and stop this product!) and try to access these accounts. See if that does the trick. AV software that runs continuously often causes all kinds of hinky problems. If this does work - only run the AV software when you are opening and reading email or scan new software you want to install.

Hoping maybe this helps you!

Posted by Teresa at January 26, 2005 05:13 PM

I have the same problem too. Can login @ msn, but can't view my mail, not via hotmail.com, and not with msn. Very weird, tried it on different pc's and i don't have any av software or fw running.

Posted by Daba at July 22, 2005 12:57 AM
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